6 - 6. To turn parental controls off on Android, you need to go to the Play Store. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. From there the Web Safe can be accessed and configured. QuickStart, set up and connections. These are two settings – Virus Safe and Child. If you want to protect children, then click on the Child Safe filter. Login in the the Virgin Media online account and try the to enable websafe. If you have any further questions or concerns, they'll be able to support you further. Looks like it's not toggling off / on at virgin media end. 2 hours ago. To check this, go to iOS settings > Local network > ON’. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Options. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. 29 minutes ago. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. on 06-05-2023 22:30. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. For customers joining. on 10-06-2023 13:58. 1 or whatever else you like. Web safe provides ultimate protection when using the internet. 168. Have you retried? You could try changing the DNS server on your PC to Google (8. 67. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Changes to our Acceptable Use Policy for Virgin Media Mail. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. * Call costs may vary. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. BTW is there a reason why you are access the old site page for Web Safe?. My Virgin Media app. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I know for a fact there is a problem with the provider and not my laptop. Parental controls block websites and applications that you think are unsuitable for your child. 17-04-2023 12:57 - edited 17-04-2023 12:58. Where you put your Hub can sometimes affect its wireless performance. You’ll then be able to use your same old phone to make. Security matters. web safe 0 An Unexpected Error has occurred. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. How to whitelist a website. . Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. . IPCONFIG reports DNS servers as 194. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Web Safe is not automatically turned on for customers who joined before this date. VirginMedia. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Jim__d. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Web safe provides ultimate protection when using the internet. If you’d like to change the. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. There's no firewall settings that I can see, and one time I got to see a page saying. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. SpeedQuickStart, set up and connections. 2 years later this problem still persists. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Hey @DavidCalla,. - 5083340. Like a lot of people here it seems. For best. Any website unsuitable for children is blocked by default. 4. If you want to protect children, then click on the Child Safe filter. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. See where this Helpful Answer was posted. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Manage Your. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. Browse Virgin Media Virgin Media Community. Please enter your email. Account - Mobile. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). 100. Thanks - 5400491. Joining in. 1 Kudo. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Try again to see if problem persists. Virgin Media and you have confirmed Child Safe is on. Thanks for the reply @jasoncartwright on the forums. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I tried to check the AS name as advised on the forum , here is what I found. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. 8. 67. Account - Cable. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 1. * Call costs may vary. select Account settings > Online security and disable Virus Safe and/or Child Safe. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. on 23-05-2023 15:19. 123 and 194. This is a fast and very easy trick that can work even if you're not a Virgi. Does anyone know if there. Any website unsuitable for children is blocked by default. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. 4. Login to the Virgin Media online account and check the Web Safe settings. 9. Click: Settings. 8) and this will bypass the websafe filter. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. com Virgin Media takes online safety seriously. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Select SPAM Settings. Account - Mobile. For best protection, we recommend using Virgin Media Internet Security and Web Safe. The Gamer Lounge. To get around this, you need to turn Web Safe off. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 2. We would like to show you a description here but the site won’t allow us. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. Stay safe online. Activate Web Safe. I added it to the 'allowed websites' list, and it's working fine. New here. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. No, then Web Safe is still on. Also check the dns settings of your vpn while you're there. You can find out more FAQs about Web Safe here. resolved IP Address is 185. Plug in your Virgin Media router. Account settings ; Welcome to My Virgin Media. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. 1 or 192. I cannot turn off web safe. Here you’ll find all the help you need for Virgin Media related problems and issues. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Look out! Virus Safe has blocked this site. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. May just be a. 8. Every attempt bounces me back to the 'My Account' page. 2. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. You can change this by clicking on the toggle to switch on or off when needed. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. . When. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Hey @DavidCalla,. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. 1 Kudo. Any website unsuitable for children is blocked by default. Had hoped curl might show more information but alas no. 0 Kudos. Stay safe online. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Just sign in to My Virgin Media and change your settings. Find out more here. I cannot turn off web safe. Vodafone Sign in to My Virgin Media a. Virgin Mobile. 1. My Virgin Media App. desktop. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Changing network settings to use any Public DNS should re-gain full access for the device. ) and blocked and allowed websites have disappeared completely. Virgin Media Staff. Tech Chatter. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. . For best protection, we recommend using Virgin Media Internet Security and Web Safe. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Stay safe online. Re: Can’t access web safe. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. 100 nslookup protonvpn. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 4. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. I have noticed that when I view my account it is blank where. Follow these easy steps: 1. 4. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. VPN operates fine for use with : Virus Safe : Enabled. The Web Safe function was working properly for the full year that I was. Broadband. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. opens perfectly in both Firefox and in Edge. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Phone Switchover. 8. Click: Web Safe. Are you seeing the old UI (left) or the new UI (right). Reply. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. We give all our customers a complete, market leading security package called Virgin Media Security,. Networking and WiFi. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. IPSec Pass-Through. 0 Kudos. It’s easy to turn on. Kind Regards, Steven_LQuickStart, set up and connections. We are able to update this setting for you manually too, we just need to confirm a few account details. . Why is this marked at solved. Forum team are best placed to help and issue has been flagged to them. 88K views 5 years ago. But everyone I try, it says oops page is broken. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Just bear in mind this would reset everything. Expand the Email option. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. . I have a similar issue. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Welcome to the community and thanks for taking the time to post your issue on the forums. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Select Help. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. - 5205097 - 3. 162. Changing Virgin Media Web Safe Settings on Desktop/Laptop. The message you get from the pc isthat "something has gone wrong on our side. Learn more. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 — the Internet’s. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. TV. Also check the. Toggle the button next to Child Safe option to turn it Off. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. desktop. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. tried using websafe today, blocking specific websites, those websites are still able to be accessed. 1. com. If you changed the computer's network settings to use any Public DNS does that re-gain access. The WiFi Booster will start copying your Hub’s details. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 0 Kudos Reply. 4. . Im having the same ballache redirecting as people have been having since 2021. Settings. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. Virginmedia. Try. View Apps > Web Safe > manage your Web Safe settings - takes. For best. 1 or whatever else you like. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 8. Guy. AS Name. Navigate to the My Apps tab and select Web Safe from the menu. Your previous Web Safe settings will remain active. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Networking and WiFi. 65% of young people aged 11-16 are in favour of the. resolved IP Address is 185. Account - Cable. When I go to the Web - 5155296. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Virus Safe - Enabled. Networking and WiFi. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Toggle the button next to Child Safe option to turn it Off. I am also experiencing the same issue. I will send a private message - watch out for the purple envelope inviting you in. 4) or OpenDNS (208. Browse Virgin Media Virgin Media Community. Thanks for confirming your details via private message . I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. QuickStart, set up and connections. 40am) that all the settings for blocked categories (e. We recommend keeping Virus Safe on. It's never been easier to use your Virgin TV thanks to our help guides. Have you tried to access the settngs via the method that 用心棒. Chatter and natter. Mark as New; Bookmark this message; Subscribe to this message. I have tried incognito, resetting cache, and downloading a vpn - all have failed. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Having the same problem on multiple devices. If it’s not a technical issue you need help with then we’re here to support you on. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Plus all the blocked websites reset to nothing when I log in again. 100 & 194. It only appears when using Microsoft Edge as the browser. Click here to view more details on content filters from Virgin Media’s Web Safe. . If you changed the computer's network settings to use any Public DNS does that re-gain access. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 168. 222. Click: My Apps. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. See for more details. VPN Apps for all devices and unlimited simultaneous connections. 220. 67. 4. Email address. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Switched On Families. Not able to access websafe_setting page (able to go to update_profile page). Use Google translate but you won’t be able to search. have tried this page, but that also is stuck. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Some help would be greatly appreci. I've switched it off and on multiple times - 5019860. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Select Parental Controls in Virgin Media Web Safe. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. 88K views 5 years ago. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. com nslookup protonvpn. This video is about how to use any website that has been blocked by Virgin Media. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. The biggest problem I find is latency which fcks up my. Makes sure your dns settings on your computer are manually set - 8. web safe. VPN operates fine for use with : Virus Safe : Enabled. Virgin Media; My Virgin Media; Shop;. com 9.